Terms and Conditions for Schools

S2024V.01
Last updated: 09 January 2024

ICAS Assessments | Terms and Conditions for Schools

1. BACKGROUND

1.1 These Terms and Conditions (Terms) are between a Registered School (you, School) and Sunago Education Pte Ltd (UEN 202305675M) trading as Educational Assessment and Testing Services (EATS, us and our), an authorized reseller for Janison Solutions Pty Ltd (ABN 35 081 797 494) of Level 3, Wentworth Park Sporting Complex, Wattle St,, Ultimo NSW 2007, Australia trading as ICAS Assessments (Janison).

1.2. Due to internal operational reasons, we are not able to register new home schools from 1 January 2023. To discuss alternatives available, please contact info@eats.com.sg

1.3. You must issue the Privacy Notice contained in Attachment 1 and 2 to parents of your school before you provide us with any personal information of students.

1.4. These Terms apply when you:

    1.4.1. Make a purchase directly from us, use the Test Platform, and/or use any of the following (School Purchase):
    • Reach tests;
    • ICAS tests;

1.5. In making a School Purchase, you acknowledge and agree to be bound by these Terms and the Schedules.

1.6. Some students may be eligible for an ICAS medal based on the results of their ICAS test. The eligibility criteria are set out in Schedule 1.

1.7. These Terms in addition to the ICAS Terms of Use and the Janison Privacy Policy form the entire agreement between you, us and Janison.

1.8 We reserve the right to amend these Terms at any time. All amendments to these Terms will be posted on our website found at icasassessments.com/schools-terms-and-conditions/. You acknowledge that it is your responsibility to regularly check the Terms for updates, because it is the terms and conditions at the time of purchase of the Product that are binding on you.

1.9. If you would like to contact us, please email our customer service team at info@eats.com.sg

2. DEFINITIONS

Access Period means the period of time during which the School will have access to the Test Platform starting from the delivery of the test to the receiving of the results.

Authorised Users means an individual who you permit to access and use the Test Platform in accordance with the terms of this Agreement, such as individuals invited by you and individuals under managed accounts.

EATS Website means www.eats.com.sg  

Personal Information has the meaning given in the Personal Data Protection Act.

Product means the ICAS tests or Reach tests.

Services means the services we will provide in relation to the Product.

Sitting Period means the period of time where assessment sittings are permitted. These are published on our Website.

Test Platform means the online platform owned by Janison which will be used to deliver the Product to you.

Your Data means: (a) any data, content, Personal Information, or other materials of any type submitted, uploaded, transmitted or otherwise made available to EATS and Janison, including on or through the Test Platform by you, on behalf of another person, or any person that accesses the Test Platform on your behalf.

3. SETTING UP AN ACCOUNT

3.1. Our Products and Services are available at www.eats.com.sg/shop (EATS Online Shop).

3.2. In order to make a School Purchase, you must have an existing account in our EATS Online Shop or create a new account. When you create your account, a school code and password is provided to you. These are your login details for your account in the EATS Online Shop. These login details are for the School’s personal use only and not to be given to Parents.

4. COSTS & PAYMENT – SCHOOL PURCHASE

4.1. The Cost of the Products are the prices listed on our EATS Online Shop, plus any administrative fees and Goods and Services Tax (GST) that you are required to pay (Price).

4.2. Any eligible discounts to the Price will be applied at the checkout, subject to your input of a relevant code or similar.

4.3. You are responsible for any administrative fees that you incur, including any fees from refund requests or additional requests made by you to us.

4.4. You may pay for your order via:

    4.4.1. Interbank Giro or Interbank Funds Transfer; or
    4.4.2. PayNow.

4.5. If you have chosen Interbank Giro, Interbank Funds Transfer or PayNow, EATS will issue you with an invoice. This invoice must be paid within 30 days of issuing or within 4 days prior to the start of the sitting window for that subject, whichever comes first. You are required to email the proof of payment to info@eats.com.sg.

4.6. If you have chosen e-invoice, an e-invoice will be issued within 5 working days via Vendors@gov platform. This invoice must be paid within 30 days of issuing or within 4 days prior to the start of the sitting window for that subject, whichever comes first.

4.7. Any changed Prices will not affect tests already purchased.

5. ACCESSIBILITY OPTIONS FOR STUDENTS

5.1. If a student sitting a test requires an accessibility adjustment, then an Accessibility Options Enquiry form must be completed and submitted at least 10 weeks before the start of the Sitting Period for ICAS, or at least 10 weeks before the start of your sitting date for Reach. This form can be obtained via emailing our customer service team at info@eats.com.sg

6. YOUR OBLIGATIONS

Your responsibility to communicate to parents

6.1. You are responsible for communicating any test dates, refund periods, changes to test dates and other relevant information related to the delivery of the test and results to parents upon receiving that information from us.

Your privacy and confidentiality obligations

6.2. It is your responsibility to ensure that:

    6.2.1. any information you provide to us is in accordance with the Personal Data Protection Act and that you have all relevant consents for the disclosure of any student data or personal information in accordance with that Act;
    6.2.2. you provide us with any information reasonably necessary for us to supply you or your students with the Services;
    6.2.3. where EATS or Janison requires additional consents from you, parents, or your students, that you obtain these so that we can deliver the Services; and
    6.2.4. you issue parents of your school with the privacy collection statement attached in Attachment 1 and 2 before you provide us with any personal information of your students.

Other obligations

6.3. You agree to supervise, support, and assist in the delivery of the test at your School in accordance with our instructions, these Terms and Conditions (including the Schedules), and the Test support materials found on our EATS Website.

6.4. When using our Product or Services, you must:

    6.4.1. only use the Product and Services for the purpose of conducting the assessment that you have purchased;
    6.4.2. ensure all students and staff use the platform at all times in accordance with these Terms and the Assessments User Guide found on our EATS Website;
    6.4.3. only allow students who meet our eligibility criteria to sit an assessment;
    6.4.4. ensure that there is a registered teacher supervising the students during an assessment;
    6.4.5. ensure that any hardware or firewall restrictions do not limit you or any of your students from accessing our Product and Services; and
    6.4.6. only access the Product and Services through your unique user account

6.5. You are responsible and liable for any activity that happens on your account. If EATS or Janison suspects any illegal, abusive or fraudulent activity, we have the right to refer you to the relevant authorities and exclude students at your School, whose results have been affected by your activity, from being eligible for medals.

Prohibitions

6.6. You must not:

    6.6.1. interfere or disrupt any technological protection measures on our Test Platform;
    6.6.2. combine, integrate or otherwise use the Product or Test Platform with any other application, device, system or thing if this is not contemplated for by the Assessments User Guide unless you have written permission to do so from EATS or Janison.
    6.6.3. resell, reproduce, decompile or reverse-engineer the Test Platform or Product;
    6.6.4. disclose any school code or school password to any other person. If a disclosure has occurred, you must let EATS know immediately.

7. DELAYS CAUSED BY YOU

7.1. If our ability to deliver the Services are delayed because you did not fulfil your obligations under clause 7 (Obligation Failure), EATS, Janison:

    7.1.1. will be allowed to suspend your access to any part of our Services until you resolve the Obligation Failure; and
    7.1.2. will be entitled to a reimbursement by you of any costs that we have incurred as a result of your Obligation Failure.

7.2. EATS and Janison will not be responsible for any of your costs or losses as a result of your Obligation Failure.

8. CANCELLATION/TERMINATION

8.1. We are entitled to cancel your order if:

    8.1.1. the product you have requested to purchase is no longer available;
    8.1.2. there is an error in the description of the product listed; or
    8.1.3. you have not made a payment and the assessment is less than 4 days away.

8.2. If your order is cancelled by us as set out in clause 8.1, we will provide you with reasonable notice and issue a refund to you.

8.3. EATS may terminate our Contract with you if there is a breach of these Terms by you. Termination for your breach will not entitle you to a refund.

8.4 You are entitled to terminate our Contract with you if there is a breach of these Terms by us. Termination for our breach will entitle you to a refund.

9. CANCELLATIONS, REFUNDS, CREDIT NOTES OR ALTERNATIVE SITTING PERIOD

Refund Procedure

9.1. You may request a refund or credit note by emailing us (Refund Request).

9.2. Refund Requests must be made within 7 business days of the end of a Sitting Period for that subject.

9.3. Where a credit note is provided to the School, the School has 1 year from the date that the credit note is issued to use the credit note. It is the School’s responsibility to use the credit note before it expires.

9.4. The School accepts any reasonable administrative fees associated with processing a refund.

9.5. The approval of any Refund Requests, including whether a refund or credit note will be provided, to either Schools or parents, is at the discretion of EATS.

9.6. Nothing in these Terms exclude any rights that you have under the Consumer Protection Act.

General Rules

9.7. Except where Consumer Protection Act applies, EATS will not provide a refund if you change your mind about a purchase.

9.8. Refunds will generally be accepted where:

    9.8.1. you have made an error in your purchase and you submit a refund request within 5 business days from the date you placed your order; or
    9.8.2. there is a delay by EATS or Janison and no alternative Sitting Period can be agreed on.

Refunds when the School cancels the Services

9.9. If the School alone decides to cancel any Services provided by us, the School is responsible for:

    9.9.1. notifying EATS of their intention to cancel; and
    9.9.2. informing the parents of the School of their intention to cancel or confirmation of cancellation.

9.10. EATS will not be liable to provide a refund where the School decides to cancel any Services provided by us. However, EATS may provide a refund at its discretion.

9.11. Clause 9.10 does not apply to Schools which are required to cancel a test due to an unforeseen circumstance (see Clause 9.13).

Force Majeure or an Impractical Event

9.12. We will not be liable or responsible if we cannot deliver the Product or Services due to an event that is beyond our control. (Force Majeure Event).

9.13. If a Force Majeure Event occurs, EATS will communicate with you about any alternative Sitting Periods. If no alternative Sitting Period can be agreed to between EATS and the School, a refund or credit note will be provided to you.

9.14. If your School suffers an event that is unforeseen by you and makes it impractical for the delivery of the Services to you (such as a merger or School closure) (Impractical Event), EATS will provide you with an alternative Sitting Period. If no alternative Sitting Period can be agreed upon, you may request a refund, showing evidence:

    9.14.1. of the Impractical Event;
    9.14.2. that no alternative Sitting Period is suitable; and
    9.14.3. where you have made a School purchase, that you have or will be refunding all amounts collected from parents back to the parents.

10. HOW WE WILL COMMUNICATE WITH YOU

10.1. All our communication with you will be provided through the contact details you used when registering for your account.

10.2. You agree that we may contact you to:

    10.2.1. share information, product, offers, events and news about ICAS and other EATS products and services; and
    10.2.2. invite you to participate in research, marketing and promotional activities undertaken by us for our Product and Services.

10.3. You can request to opt out of receiving marketing and promotional communications from us at any time by using our unsubscribe facility in messages, or by emailing us.

11. LIMITATION OF LIABILITY

11.1. To the extent that legislation allows, neither EATS nor the School will have any liability to each other for any damages under this Contract, except as expressly provided for in these Terms.

11.2. Where liability does arise for EATS, EATS’ total liability to the School, regardless of your action or claim, will not exceed the Price you paid with respect of the Products and Services you purchased from us in the preceding 12 month period.

11.3. Nothing in these Terms is intended to exclude your rights under the Consumer Protection Act.

12. CONFIDENTIALITY AND PRIVACY

12.1. EATS and Janison will only collect Personal Information from you for the purpose of:

    12.1.1. delivering the Product and Services to you;
    12.1.2. to generate reports and analysis and to improve our Product and Services;
    12.1.3. communicate with you, including providing information about EATS products, offers, news, services and events which we consider may be of interest to you.

12.2. Any Personal Information you provide to us for the purposes of us delivering our Product to you will be held in Australia.

12.3. We may utilise third party’s to assist us in delivering the Product and/or Services. Such third party’s may be located overseas, for further information please see the Janison Privacy Policy.

12.4. Any disclosure and collection of personal information will be in accordance with the Janison Privacy Policy and in accordance with the Personal Data Protection Act.

12.5. We may use de-identified and aggregated information provided for any business purpose, including sharing de-identified data with third party partners.

12.6. Occasionally we may generate case studies or reports to be used for marketing purposes. We will contact you for your permission if we would like to feature your school.

13. INTELLECTUAL PROPERTY

13.1. All copyright in both printed and online versions of the Product and Test Platform are owned by us.

13.2. You, your staff, students, and parents of your School must not produce, adapt, license, sell, re-sell, upload online, post, communicate, transmit, modify, distribute, publish or otherwise use, any part of the Product and Test Platform without written permission from us.

13.3. You, your staff, students and parents are not entitled to photograph, print, copy, duplicate or otherwise access the content of our tests which are protected by copyright and our Intellectual Property rights. Any attempt to do so may result in legal action against you.

13.4. When you make a purchase, we give you a non-exclusive, royalty-free, licence to use, publish or communicate the Product or Test Platform to the extent that it is necessary to deliver the test at your School. At the end of the Sitting Period, your license for that subject ends.

13.5. Occasionally, Janison may work with partners (for example universities). Any third-party logos and/or marks are not able to be reproduced by you and do not form part of the license in clause 13.4.

13.6. Any breach of our Intellectual Property Rights may result in us claiming monetary damages or criminal charges against you.

13.7. You agree, on behalf of your staff, students, and parents that any content provided to Janison (for example answers input by students responding to a question in an ICAS Assessment) (user generated content) may be used by Janison for its internal business purposes (for example in marking guides and training materials) to deliver and/or improve the Product and Services (purpose) and you provide Janison with a perpetual, royalty free, worldwide licence to copy, alter, distribute, perform and/or display the user generated content to third parties, affiliated organisations or other users for the purpose (we can use the user generated content for our purposes with no payment to you).

13.8. Display by Janison of the above user generated content will be de-identified (no name included). You agree that Janison may engage in actions or omissions that would, in the absence of your consent, amount to an infringement of moral rights.

14. RESTRICTION OF ACCESS

14.1. Janison may restrict your access to our Product or Test Platform:

    14.1.1. if you breach these Terms;
    14.1.2. for scheduled or emergency maintenance;
    14.1.3. in order for Janison to rectify issues, update or improve the Product; or
    14.1.4. if there is an emergency, and restriction is required as a response.

14.2. Janison will use its best endeavours to schedule maintenance outside of test events as to limit any impact on the school’s assessment. However, where a scheduled maintenance will cause a disruption to Product Platform, EATS will provide you with 14 days written notice.

14.3. If any access restrictions mean that an assessment sitting is disrupted, you are entitled to a replacement sitting date.

15. YOUR DATA

15.1. When you make Your Data available to us to or through the Test Platform or otherwise in connection with the use of any Product, you grant to us a worldwide, royalty-free, and non-exclusive license to use, copy, transmit, store, and back-up Your Data for the purposes of enabling you and your Authorised Users to access and use the Product and Test Platform for the purposes of providing our services to you, and enhancing, improving and further developing our products and services.

15.2. You must ensure that Your Data, and its collection, use, processing and/or disclosure to Janison, including via the Test Platform (i) complies with all applicable laws and (ii) will not infringe any intellectual property rights of any person, or violate any privacy, publicity or other rights; and;

15.3. When you or your Authorised Users make Personal Information available to us you must comply with the Personal Data Protection Act and other applicable privacy laws and regulations that apply to Your Data, including but not limited to making all disclosures and obtaining all consents necessary to allow us to collect, store, use, disclose and otherwise deal with the Personal Information lawfully in accordance with this Agreement. If you submit Your Data on behalf of someone else you must ensure that you are authorised to do so and that you have their consent.

15.4. If you or your Authorised Users provide us with Personal Information of a person under the age of 18 years (“Minor”), you must ensure you have obtained the express consent of the parent or guardian to the Minor to the collection, storage and process of the Personal Information of the Minor by us in accordance with this Agreement;

15.5. You further represent and warrant that you have obtained all necessary rights, releases and permissions to make Your Data available to us or through the Test Platform or otherwise in connection with the use of any Janison Product by you and/or your Authorised Users and to grant the rights granted to us in this Agreement.

16. MISCELLANEOUS

16.1. Governing Law
These Terms are governed by the laws of Singapore and the courts of Singapore have exclusive jurisdiction.

16.2. Non-Assignment
You cannot transfer your rights or obligations under these Terms to another person, school or party unless you have our written permission to do so.

16.3. Execution
This contract is signed and agreed to via an online process of you clicking that you agree to these Terms when placing an order or making a purchase.

16.4. Survival of Terms
Even after the Contract is completed, Clauses 11-13 continue to apply.

Schedule 1 – Medals Eligibility

1.1 Students enrolled in all Registered Schools and who sit ICAS Assessments during the Sitting Period are eligible to compete for medals.  

1.2 Students enrolled in Registered Home Schools or Designated Institutions are not eligible to compete for medals.

1.3 Janison may award medals to a student who achieves a top score in their year level in their state or territory for the ICAS test, which Janison judges to be sufficiently meritorious.

1.4 To ensure the integrity of ICAS Assessments, EATS and Janison reserve the right to investigate any matter which we believe may have affected a student’s performance or eligibility for a medal.

Attachment 1 – Privacy Collection Statement

ICAS Assessment is owned by Janison Solutions Pty Ltd (We, Us, Our).

To deliver assessment products, Janison will require your child’s School to obtain your consent to provide Janison with certain personal information of students. Janison will collect, store, use, disclose and otherwise deal with such personal information in accordance with its privacy policy (below). We are aware of our responsibility to protect personal information related to children and students from being disclosed when we deliver an ICAS Assessments product. Unless you, as the child’s legal guardian consents, we will not:

  • collect any personal information or data of children other than the information we need for the successful completion of an assessment, test or exam;
  • transfer any personal information we obtain from a child in the delivery of assessments and tests to any jurisdiction outside of Australia;
  • share any personal information relating to children with any third parties (except for those third parties necessary for us to carry out our Services or provide our Products e.g. medal engraving);
  • use any personal information or data relating to children for marketing purposes.

You can view our full privacy policy at janison.com/privacy-policy

We may retain personal information and data relevant to a child for their future purposes or for research purposes by Janison for the duration of the school life-cycle of the child. However, if you or your child at any time wish to have their personal information or data removed from our systems, they or you may opt out by simply contacting our Privacy Officer at privacy@janison.com or by contacting icasassessments@janison.com

ATTACHMENT 2 – Personal Data Protection Notice (EATS)

EATS is the authorised reseller for Janison Solutions Pty Ltd in Singapore (We, Us, Our).

We are aware of our responsibility to protect personal information related to children and students from being disclosed when we deliver an ICAS Assessment product to you. Unless you, the child’s legal guardian consents, we will not:

  • collect any personal information or data of children other than the information we need for the successful completion of an assessment, test or exam;
  • transfer any personal information we obtain from a child in the delivery of assessments and tests to any jurisdiction outside of Singapore except for Janison, Australia;
  • share any personal information relating to students with any third parties (except for those third parties necessary for us to carry out our Services or provide our Products e.g. Medal program printing);
  • use any personal information or data relating to children for marketing purposes.

You can view our full personal data protection policy at https://www.eats.com.sg/privacy-policy/

All personal information and data relevant to a child provided to us for delivery of assessment will be deleted from our database three months after the assessment sitting windows. If you have any questions or concerns about how your child personal information is handled please contact our Data Protection officer at info@eats.com.sg.

ICAS Assessments is a wholly owned enterprise of Janison Solutions Pty Ltd and is a provider of educational assessments and competitions for schools, including ICAS and REACH. ICAS and REACH are distributed in Singapore by EATS which is operated by Sunago Education Pte Ltd UEN 202305675M

If you would like to contact us, please email our customer service at info@eats.com.sg.

+65 6233 7630  •  info@eats.com.sg • www.eats.com.sg